Reference

How ek9997 Handles Your Personal Data

This privacy policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use the platform — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment data handled carefullyNo data sold to third partiesYou can request your data anytimeApplies to eligible Bangladesh regions

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Data We Collect and Why We Hold It

ek9997 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Nagad or Rocket. We record transaction references tied to your wallet number so we can verify deposits and process withdrawals accurately.

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We also collect device information — browser type, operating system and session data — to keep your account secure across mobile and desktop access. Cookies help us remember your login state and preferred settings so returning visits feel consistent on any device. We do not collect
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more than we need. Payment credentials, such as your bKash PIN or Nagad account password, are entered directly inside those apps and never pass through our servers. Data is stored on secured infrastructure and access is limited to authorised personnel only. Retention periods follow what is
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required under applicable rules for the eligible regions we serve. You have the right to request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to keep it. Availability of these rights
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depends on local law in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical security controls at every layer — from how your account is authenticated via OTP on login to how payment records for bKash, Nagad and Rocket deposits are stored with limited internal access. Cookies on ek9997 are session-based and preference-based; you can adjust cookie settings through your browser at any time, though doing so may affect how your session persists across pages.

Data Retention We keep your account and transaction records for as long as required by applicable rules in eligible regions. Once retention periods pass, data is deleted or anonymised.

Cookie Use Cookies on this site store your session state and display preferences only. We do not use cookies to track your activity on third-party sites outside ek9997.

Account Security OTP verification on login means your account cannot be accessed without the code sent to your registered mobile number — a practical check that protects your wallet data.

Data Access Requests You can request a copy of your data through live chat or email. We verify your identity first, then respond within the period required by rules for your eligible region.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to exercise your data rights — access, correction or deletion — contact our support team directly. We handle privacy requests separately from general account queries so your request reaches the right person without delay. Response times depend on the nature of your request and any verification steps needed to confirm your identity before we act.

Team online

Live Chat

Open the chat widget from your account dashboard. State your privacy request clearly and our team will log it and follow up with next steps.

Email Support

Send your data request by email with your registered account details. We use this channel for written confirmation of data access or deletion requests.

Account Help Page

The account help section lets you update contact details and payment wallet numbers — bKash, Nagad or Rocket — without contacting support directly.

Common Questions About Your Privacy on ek9997

These are the questions we hear most often about how your personal data and payment information are handled on this platform.

We store the wallet number you register for deposits and withdrawals so transactions can be matched to your account. Your bKash PIN or Nagad password never touches our servers.

Access is limited to authorised personnel who need it to process transactions or resolve account issues. We do not sell or share your data with advertisers or unrelated third parties.

Contact us via live chat or email with your registered account details. We confirm your identity first, then provide the data we hold within the timeframe required for your eligible region.

Yes. Where no legal or regulatory obligation requires us to keep your data, we will delete it on request. Submit your request through live chat or email and we will confirm the outcome.

Yes. This policy covers all payment methods we support, including Rocket. Transaction references and wallet identifiers tied to Rocket payments are handled under the same data rules.

We use session and preference cookies to keep your login active and settings consistent. You can turn them off in your browser settings, but your session may not persist between pages.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoEk9997 Glossary AccountRegister

How ek9997 Handles Your Personal Data

Data Handling, Cookies and Account Security

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Page

Common Questions About Your Privacy on ek9997

01 Does ek9997 store my bKash or Nagad wallet number?

02 Who can see my account and payment data?

03 How do I request a copy of the data you hold on me?

04 Can I ask ek9997 to delete my personal data?

05 Does this privacy policy apply to Rocket deposits too?

06 Does ek9997 use cookies and can I turn them off?

Privacy Policy

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